Return and Refund Policy
We want you to shop with confidence. Every product we sell is 100% genuine sealed stock, and if something is not right, this policy explains exactly how returns, exchanges and refunds work at SkyEcoTech.
1. Return Window
You may request a return within 7 days of receiving your order. After 7 days, issues are handled under the product’s brand warranty where applicable.
2. Conditions for Return
To qualify for a return, the product must be:
- Unused and in its original condition
- In the original packaging with all accessories, manuals and freebies included
- Accompanied by your order number or proof of purchase
3. Defective or Wrong Items
If your product arrives damaged, defective or different from what you ordered, contact us within 48 hours of delivery with photos or a short video of the issue. Once confirmed, we will offer a free replacement or a full refund, including any delivery charges. Return shipping for confirmed defective or wrong items is on us.
4. Change of Mind
If you simply change your mind, we accept returns within the 7-day window as long as the product is unopened and sealed. In this case, return shipping is paid by the customer, and the refund covers the product price excluding original delivery charges.
5. Items That Cannot Be Returned
- Products with broken seals or tampered serial numbers, unless defective
- Products damaged by misuse, liquid, drops or unauthorised repair
- Items marked as clearance or final sale on the product page
6. How to Start a Return
Contact us by WhatsApp or phone at 03 000 984 974 or email hi@skyecotech.pk with your order number and the reason for return. Our team will confirm eligibility and share the return address and instructions. Customers in Lahore may also return items in person by arrangement.
7. Refunds
Once we receive and inspect the returned product, we will confirm your refund by email or WhatsApp. Refunds are issued within 7 to 10 working days of approval:
- Card or online payments are refunded to the original payment method
- Cash on delivery orders are refunded by bank transfer to your account
8. Exchanges
Approved returns can be exchanged for the same item or, if unavailable, a different product of equal value or a refund of the difference.
9. Warranty Claims
Products with an official brand or distributor warranty are serviced under that warranty after the 7-day return window. We are happy to guide you through the claim process. Just get in touch with your order number.
10. Contact
Questions about a return? Email hi@skyecotech.pk or call or WhatsApp 03 000 984 974. We respond quickly, 7 days a week.
Last updated: July 7, 2026